You can reserve your vehicle directly from the search section on the front page of the official website or through the fleet section.

Or contact one of our offices directly:

MAGENTA (MI)

Phone: 0284574005
Mail: magenta@ecompany.rent
Whatsapp: 0230555049

DORMELLETTO (NO)

Phone: 0322063151
Mail: dormelletto@ecompany.rent
Whatsapp: 389244023

In case of technical problems during booking please contact one of our offices directly:

MAGENTA (MI)

Phone: 0284574005
Mail: magenta@ecompany.rent
Whatsapp: 0230555049

DORMELLETTO (NO)

Phone: 0322063151
Mail: dormelletto@ecompany.rent
Whatsapp: 389244023

At the moment service outside office hours is not active, but knowing your needs in advance we will see if we can meet your requests where possible.

Currently from the website it is not possible to reserve a specific model of car, if you are interested in one in particular you can arrange your choice by contacting the relevant rental office directly (based on availability).

As a reminder, EcompanyRent will still provide a vehicle of the same or higher category chosen.

For rentals up to 30 days you can book directly from our webpage, while for longer rentals you need to contact our offices to receive a tailored quote.

Medium-term rentals of up to 6 months or long-term rentals starting from one year are possible.

Yes.
Within our car fleet we also have 100% electric vehicles.  

Do you have any doubts about the world of electric?
Check out the dedicated section  by clicking here.

Yes.
Within our car fleet we have several solutions available: four-season tires, winter tires or summer tires equipped with snow chains.
(Should you additionally want snow chains on a car with winter or four-season tires fitted, it will be possible to select them at the time of booking for an additional charge).

Reservations made online are non-refundable reservations.

With online reservation you lock the car at an exclusive price and in case of cancellation the penalty is the full amount of the reservation.
Similarly, if you do not pick up the vehicle on time or if you fail to pick it up, the reservation is automatically considered cancelled and the full amount will be charged to the customer.

Yes.
Contact the rental office at which you made the reservation to change it.  

Knowing your modification needs in advance makes it easier for us to organize and increases the possibility of meeting them. 

MAGENTA (MI)

Phone: 0284574005
Mail: magenta@ecompany.rent
Whatsapp: 0230555049 

DORMELLETTO (NO)

Phone: 0322063151
Mail: dormelletto@ecompany.rent
Whatsapp: 389244023

Whether the reservation is made from our website or at a branch, you will be sent all the details of your reservation by e-mail (to the address you have indicated).

Yes. We offer vehicle delivery or home pickup service.
Contact the relevant office to arrange home pickup/delivery arrangements.

However, the need must be communicated at least 48 in advance of vehicle pickup/delivery.
(Vehicle domicile is subject to a mileage radius and additional fee).

All licensed drivers must have at least one year’s experience since obtaining their license.

In addition, for drivers younger than 25 (or newly licensed) and older than 75, there will be an option to access the rental with a daily surcharge based on the characteristics of the vehicle that will be booked.
You can view the rates while booking online or while selecting options.

When you pick up in your vehicle at our branches, you will be asked for a valid ID, Social Security number, driver’s license and a VISA/Mastercard in your name for the security deposit.

Should you be a resident of a country outside the European Union, you will also need your international driver’s license accompanied by your valid home country driver’s license or an official Latin character translation of the same, translated by an embassy or equivalent authority, and your passport.

NB: If one of the required documents is not present when the vehicle is picked up, it will not be possible to pick up the vehicle, and the full amount of the reservation will still be charged.

To rent a vehicle, you must have a valid EU/EFTA country driver ‘s license that must be qualified for the type of vehicle being rented, issued at least 12 months ago.
If you are a resident of a country outside the European Union, you must show both your home country driver’s license and a valid international driver’s license.
As an alternative to the international driver’s license you may produce an official translation written in Latin characters translated by an embassy or equivalent authority.

Yes.
You can include an additional driver either by booking from our website or by booking at the branch, in both cases for an additional fee.

It is also possible to request the addition after the reservation has been made directly at our offices before the car is picked up.
All drivers, if any, must be present at the time of pickup and show their documents, as well as register their driver’s license.

Additional drivers are subject to the same requirements as the main driver.

All of our vehicles are covered by liability insurance in accordance with the law, which provides liability insurance coverage against third parties.
Carriers are also covered by liability insurance.

Liability, however, does not cover any injuries sustained by the driver.
For more information or to upgrade the insurance coverage, one can contact the branch of reference or select on the site the supplementary insurance that will be found in the optional section when booking.

The basic rental rate includes liability for damage and theft.

The damage liability covers any damages found at the end of the rental.
Any charge for such damage, as a penalty, is calculated respecting a maximum amount (also called the Single Event Damage Excess) that varies according to the category of vehicle rented.

Theft liability covers any theft of the vehicle during the rental.
Any charge for theft, as a penalty, is likewise calculated taking into account a fixed amount (also called the Theft Deductible) that varies according to the category of vehicle rented.

WHEREAS, the customer has an obligation to always adopt a responsible and diligent conduct, in case of imprudence Elitcar Srl and the insurance company reserve the right to reduce all or part of the indemnities.
However, we recommend that you reduce or eliminate your liability for vehicle damage or theft through our additional insurance packages.

If you should have taken out personal insurance with a third party company, such coverage will only be valid between you and the contracting company.
Elitcar will therefore not be able to take such insurance into account in case of theft or damage on the rented vehicle.
Therefore, your responsibilities to us will remain those governed by the General Rental Terms and Conditions and the type of protection, if any, purchased and specified on the contract.

Absolutely.
When picking up the vehicle, the contract holder must provide his or her credit card with at least 6 months validity.
Credit cards not in the lessor customer’s name may also be accepted, but in that case the contract must be in the name of the credit card holder, who will be entered as the first driver (the one included in the rate), and the customer who requested the rental will be entered as the second driver for an additional fee.

Only financial credit cards will be accepted.

Accepted credit cards are those of the Visa and MasterCard circuit, bearing the name and surname of the holder on the front.
However, Prepaid cards of any kind, Debit Card, Revolving, Postepay, Visa Electron, V Pay, Pagobancomat, Viabuy, PayPal, cards with the “Electron” logo or the words “Electron Use Only “and cards belonging to the “Cirrus/Maestro” circuit are not accepted as collateral.
We also remind you that you will need the pin code of your credit card.

Yes.
When the vehicle is picked up, the rental agreement holder’s credit card will be requested, on which a pre-authorization will be made as a security deposit.
(The pre-authorization binds an amount of money to the customer’s account, who will not be able to use that amount until the vehicle is returned, after inspection and payment of the rental, any extras, penalties, damages at which point the fee will be released according to the timing of the circuit).

You can make the payment online, or in case of direct booking with office/operator pay at vehicle return, in which case a 50% deposit will be required.
In both cases a security deposit will be required at the time of pickup.
Payment methods accepted are Credit Cards, Debit Cards, cash.

Debit, ATM and prepaid cards can be used for rental payment.

While only credit card is accepted for the deposit, which must be in the name of the charter holder.

If your flight/train is delayed, you should notify the rental office as soon as possible; your vehicle will be held until the closing time of the rental station.
Should the flight landing or train arrival be scheduled after our office closing time, the vehicle must be picked up the day after the office opens.
Any unused days will still be charged in full to the customer.

If the office receives no communication from the customer of any delays, the reservation will be considered cancelled with full charge.

You can change your reservation before the vehicle is picked up by contacting the relevant branch.
You will also be able to request the vehicle change directly when you arrive at the branch (subject to availability), paying the extra charge in the case of a vehicle of a different category.

Upon delivery of the vehicle a visual analysis of any defects will be made, through a check-list will be marked the mileage of exit, fuel level, documents, accessories and any defects/damage already present on the vehicle.
These damages will be indicated with symbols that will correspond as per the legend to a specific damage, also supplemented by photographs taken at the time of check-out.

In case of dispute what is authentic are the symbols and not the photographs, as not all damage is visible from photographs(e.g., hail stamps).

In the event of a breakdown, or an accident that renders the vehicle unroadworthy, you should first contact the relevant branch and follow the operator’s instructions.

If, on the other hand, you need assistance outside office hours, you will be able to call our Roadside Assistance (and notify your local branch offices as soon as they reopen).
You will find toll-free numbers on our Web site or directly in the document case that is delivered to you when you pick up your vehicle and normally answered in the passenger-side glove compartment.

The following are the reference numbers to call forRoadside Assistance:
– Mercedes-Benz 008.001.777.7777
– Smart 008.002.777.7777
– Mercedes-Benz Commercial 008.003.777.7777
– Volkswagen for Italy 800,897,378
– Volkswagen from abroad +39 026.616.5577
– Audi for Italy 800.018.910
– Audi from abroad +39 026.616.5576
– Other brands for Italy 800,066,276
– Other foreign brands. +39 025.824.6107

In the event of an accident, the CAI form (Accident report) on board the vehicle should always be filled out and the rental office notified of the incident.

You will then need to send a telematic copy of the CAI form to the relevant rental office as soon as possible (no later than 24 hours).
In addition, when returning the vehicle you will have to leave the previously completed original CAI paper form.
Any damages present on the car should be reimbursed according to the insurance coverage chosen and defined on the rental agreement.

When a claim or damage occurs, you should immediately inform the referring rental office of the incident, and upon return of the vehicle, the operator will assess the extent of the damage and, if possible, also the amount to be charged.

Damage restoration costs, deductibles, and any penalties must be paid at the time the damage/injury occurs or at the latest by the time the vehicle is returned and the rental agreement is closed.

If your vehicle is stolen, you should contact the branch immediately.
You will need to immediately go to a Public Authority and file a regular report.
Within 24 hours you should then go to the nearest branch and hand over the original report and the keys of the vehicle to our contact person.
Our contact person will close the rental contract on the date of delivery of the complaint and keys.

A maximum mileage (so-called mileage mount) per vehicle was provided. The maximum mileage ceiling will differ depending on the vehicle segment and rental period.

A maximum daily mileage written on the rental agreement based on the vehicle and rate chosen and a maximum monthly mileage will be defined.

Different conditions should be specified in the notes section of the rental agreement.

Our vehicles can be driven in the European Community countries indicated on the insurance certificate in the vehicle documents.

In the case of leaving Italy need to notify and be authorized by the rental office.
If you need to drive outside the European community it will have to be communicated to and authorized by the relevant branch, if not communicated any liability will be borne by the driver.

It is also specified that insurance coverages will not take effect.

You will need to notify the relevant branch if you wish to extend your rental.
One of our contact persons will calculate and inform you about the possible additional cost.

Yes.
You will be able to return the vehicle to the relevant branch earlier than scheduled.
However, remember that unused time (hours/days) cannot be refunded.

The vehicle must be returned in a clean condition both externally and internally.
If the vehicle is not excessively dirty, it will not need to be washed.
(Please note, however, that should our technicians need to do a more thorough cleaning of both exterior and interior you will be charged the extra cost).

It must also be returned with the same level of fuel and with all documents and accessories in place.

The vehicle must be returned with the same fuel level at check-out, duly marked on the checklist.

In case of return with lower level, the cost per notch and fuel restoration service will be charged.

From both our website and our branch, it is possible to book a different vehicle drop-off office than the pick-up office at no additional cost.

While if you happen to have to return a vehicle to a branch other than the one stipulated in the contract, you should inform us as soon as possible so that we can best arrange for the return of the vehicle.
(You will then be charged the cost of the drop-off service at another branch.)

Damage is appraised by our appointees, Service and Auto Body technicians.

Once the vehicle is returned we will immediately close the contract, and within the next few hours the security deposit will be released from our systems.

However, it may happen that the released amount may not be immediately available in your account.
EcompanyRent points out that for the actual release of the security deposit we have no possibility to control the actual timing, which is coordinated by the credit card companies and interbank circuits.
In some periods, it may take 7 to 30 days from the date of actual release to see the bail amounts on the account.
For any other information or insights, we recommend that you contact your bank.

The first thing you need to do is to get in touch with the branch where you returned the vehicle, informing them that you have lost an item, our contact persons will take action to retrieve the item so that you can make arrangements to pick it up.
Any shipping costs are the responsibility of the customer.

When you check out, a copy of the rental invoice will be sent to the email address you provided.
You will still be able to request a hard copy directly from our offices.  

You can request a copy of the invoice by contacting the accounting department at email magenta@ecompany.rent (for the Magenta branch) or email dormelletto@ecompany.rent (for the Dormelletto branch). 

Any traffic violations, traffic tickets, fines or non-payment of parking tickets, and any other violations regulated by administrative penalties are the responsibility of the tenant.

Yes.
From our site you can find out the rates by simulating a reservation, only if you wish you can continue by pressing the payment button.

Or contact one of our offices directly for a quote:

MAGENTA (MI)

Phone: 0284574005
Mail: magenta@ecompany.rent
Whatsapp: 0230555049

DORMELLETTO (NO)

Phone: 0322063151
Mail: dormelletto@ecompany.rent
Whatsapp: 389244023

For any type of complaint, please contact directly the office to which you referred for hire.

MAGENTA (MI)

Phone: 0284574005
Mail: magenta@ecompany.rent
Whatsapp: 0230555049

DORMELLETTO (NO)

Phone: 0322063151
Mail: dormelletto@ecompany.rent
Whatsapp: 3892440233